Purpose
These Community Guidelines explain the conduct Glammr expects from Clients, Stylists, and anyone else using the Services.
They are intended to promote safety, respect, lawful marketplace conduct, and reliable booking experiences.
Respectful Conduct
Treat other users with professionalism and respect. Harassment, threats, intimidation, hate speech, sexual misconduct, stalking, doxxing, and retaliation are prohibited.
Do not use Glammr to discriminate against anyone on the basis of a protected ground under applicable law.
Booking Integrity
Use the Services honestly. Do not impersonate others, misrepresent your qualifications, fabricate reviews, manipulate availability, evade platform fees, or try to move Glammr-introduced bookings off-platform to avoid platform rules.
Do not misuse incident reporting, chargebacks, moderation tools, or support channels.
Stylists must not send personal booking websites, custom Glammr booking websites, or external booking or payment redirects to Clients in Glammr booking chat. Share the relevant Glammr service or use the booking actions instead.
Clients and Stylists must keep phone numbers, full street addresses, map links, coordinates, and private access codes out of booking chat. Use the private location and access fields on booking details and Glammr calling when available. Address visibility and calling depend on the booking status, payment readiness, and timing shown in the app.
Glammr may stop a message or edit before delivery and explain how to continue. A blocked attempt does not send the message and is not, by itself, an automatic account penalty. Legitimate preparation questions, general areas, and aftercare links remain welcome.
Content and Intellectual Property
Only upload content you have the right to share and that does not violate privacy, publicity, copyright, trademark, or other rights.
Do not upload sexual-exploitation material, non-consensual intimate imagery, illegal content, or content that puts someone at risk of harm.
Safety
Follow reasonable hygiene, safety, and appointment-location expectations. If a booking or communication presents an immediate safety risk, contact emergency services or the appropriate local authority first.
You should share relevant allergy, accessibility, or safety information truthfully where needed for a booking.
Enforcement
Glammr may investigate reports, request information, remove content, cancel bookings, warn users, restrict features, suspend accounts, or permanently remove users who violate these guidelines or applicable law.
Serious or repeated violations may result in immediate action without prior warning where necessary to protect users or the platform.
Contact
Questions about these guidelines can be sent to team@glammr.shop.
Mailing address: 185 Millway Avenue, Concord, Ontario, Canada L4K 5K8.