Overview
This Privacy Policy explains how Glammr collects, uses, discloses, and safeguards personal information when you use the Services.
This policy is written for Canada (including PIPEDA) and is intended to be read together with the Terms.
Who We Are and How to Contact Us
Glammr is operated by Glammr Marketplace Inc., a corporation incorporated in Ontario, Canada.
Mailing address: 185 Millway Avenue, Concord, Ontario, Canada.
Privacy contact: team@glammr.shop.
Data We Collect
Information You Provide
Account and profile details (such as name, email/phone, profile photo, and preferences).
Booking and service information (such as selected services/options, appointment notes, and scheduling details).
Communications (such as chat messages, support requests, and reports you submit).
User-generated content you upload (such as images from your camera or photo library for profiles, bookings, or incident reports).
Information Collected Automatically
Device and app data (such as device identifiers, device platform, local app cache identifiers, push notification tokens from Firebase Messaging, analytics events from PostHog, and crash or diagnostic data from Sentry).
Usage and performance data (such as API request timing, error codes, and request correlation IDs).
Approximate or precise location (if you enable location permissions), including location signals relevant to check-in and no-show administration.
Payment Information
Payment processing is handled by third-party processors (such as Stripe). We receive limited payment-related information (such as payment status, processor IDs, and last four digits/brand where available) but do not store full card numbers.
How We Use Data
To provide and operate the Services (including account management, bookings, messaging, and notifications).
To facilitate payments, authorizations, and refunds through our payment processors.
To help maintain safety, trust, and integrity (including fraud prevention, dispute handling, and moderation).
To improve and develop the Services (including analytics and performance monitoring).
To communicate with you about your account, bookings, and important service updates.
Sharing
We share personal information as needed to operate a two-sided marketplace:
Between Clients and Stylists in connection with a booking (for example, names, booking details, and messages within the booking context).
With service providers who process information on our behalf, such as payment processors (Stripe), cloud hosting/storage (AWS), analytics (PostHog), crash reporting (Sentry), and messaging/notification providers (Firebase and email).
With administrators and support personnel as needed to provide support, investigate issues, and enforce policies (with access controls and audit where applicable).
With law enforcement, regulators, or other parties where required or permitted by law (for example, to comply with legal process, prevent harm, or protect rights).
Cross‑Border Processing
Some of our service providers may process or store information outside Canada (for example, in the United States). As a result, personal information may be subject to the laws of those jurisdictions.
Your Rights
You may request access to, and correction of, the personal information we hold about you, subject to applicable law.
You may withdraw consent for certain processing where we rely on consent, subject to legal or contractual restrictions and reasonable notice.
You can also delete your account from the Glammr app settings. That self-service flow permanently deletes your account and removes your personal data, subject to the limited retention described below.
To make a request, contact us at team@glammr.shop.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator, as applicable.
Retention
We retain personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, and dispute-resolution requirements.
If you request account deletion, we delete or de-identify personal information associated with your account. We may retain limited de-identified booking, payment, tax, fraud-prevention, dispute, and other legally required business records.
Retention periods vary based on the type of information and the context in which it was collected.
Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
For image uploads, we validate file types and normalize images (including stripping metadata) before making them available in the Services.
Children
The Services are not intended for children under the age of majority. If you believe a minor has provided us personal information without appropriate consent, contact us so we can take appropriate steps.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post updates in the Services and update the “updatedAt” field.
Contact
Questions or requests about privacy can be sent to team@glammr.shop.
Mailing address: 185 Millway Avenue, Concord, Ontario, Canada.